Junior Support & Data Operations Engineer

Karachi, Pakistan Full-Time US Hours (EST)

Provide L1 application support, monitor data operations, and help keep our product running smoothly for customers across the US.

We are looking for a motivated and detail-oriented Junior Support & Data Operations Engineer to join our product support team. The role involves providing L1 application support, monitoring data-fetching jobs, troubleshooting issues, and supporting operational processes and automation.

You will work closely with Product Leaders, Account Managers, Engineering, and Data teams to support customer needs and ensure smooth product operations. Customer requests and support issues may be received directly or forwarded by Product Leaders and Account Managers, and you will be responsible for understanding the request, investigating the issue, coordinating with the relevant teams, and ensuring timely resolution and follow-up.

Your Responsibilities

Monitor data-fetching, data-processing, and scheduled jobs and identify failures or delays
Perform L1 troubleshooting of application and data-related issues
Work closely with Product Leaders to understand and action customer requests, issues, and operational needs
Handle support requests received directly or forwarded by Product Leaders and Account Managers, ensuring timely response and follow-up
Investigate customer-reported issues, perform initial analysis, and coordinate with Engineering or Data teams when further technical support is required
Investigate basic data issues using SQL and internal tools
Validate data and job outputs and escalate issues when required
Create and maintain support tickets with accurate issue details and troubleshooting steps
Follow defined SOPs and support processes to resolve recurring issues
Escalate complex technical issues to Engineering or other appropriate teams
Perform basic operational tasks and support automation of repetitive processes
Prepare daily/weekly operational and support reports
Maintain troubleshooting notes, knowledge-base articles, and operational documentation
Follow up on unresolved issues and ensure timely closure
Work collaboratively with team members and provide support wherever needed
Work US hours and provide support during the assigned US business hours

You Can Get In If You Can Prove That You

Are a graduate in Computer Science, Computer Engineering, IT, or a related discipline
Have basic SQL knowledge and can write simple queries to retrieve and validate data
Have good analytical and problem-solving skills
Have good written and verbal communication skills
Have a willingness to learn application support, data operations, and automation
Are comfortable working with logs, reports, databases, and operational tools
Are proficient in MS Excel or similar tools
Are comfortable working independently and following defined processes
Are willing and able to work in US business hours

Nice to Have Skills

Familiarity with monitoring, ticketing, or job-scheduling tools
Interest in automation and AI-assisted tools

Ready to Apply?

Send your resume to careers@qordata.com and we'll be in touch.

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